Google review request texts: 10 templates

The best time to ask for a Google review is the same day the job's done, by text, with the link right there so it's one tap. Below are 10 templates you can adapt: pick one that matches how you talk, swap in the customer's name and the job, and send it every time. Never offer anything for a review; Google's rules don't allow it, and asking everyone the same way keeps you inside them.

For the rules behind these, and why every customer gets asked the same way, see How to get more Google reviews.

Straight after a routine job

Hi [name], thanks for choosing [business] today. If you have a minute, a Google review would help us a lot: [link]

Hi [name], glad we could sort that for you. Would you mind leaving a quick Google review? It helps other locals find us: [link]

After a bigger job

Hi [name], thanks for trusting us with the [job]. If you're happy with how it went, a Google review would mean a lot: [link]

Hi [name], that was a big one. Thanks for having us out. A review on Google helps us more than you'd think: [link]

Giving them a way to flag a problem first

Hi [name], thanks again for having us out. If you were happy with the job, we'd love a Google review. If anything wasn't right, reply here and we'll fix it: [link]

Hi [name], hope everything's working well. If it is, a quick Google review would help us out: [link]. If not, let us know and we'll sort it.

For a repeat customer

Hi [name], thanks for calling us again. If you've got a minute, a Google review would help other locals find us too: [link]

Hi [name], good to help you out again. A review on Google, if you have a spare minute, goes a long way: [link]

Short and plain

Hi [name], thanks for the job today. A Google review would help us a lot: [link]

With a light thank-you

Hi [name], thanks for choosing [business]. If you were happy with the job, a Google review helps other people find us: [link]

What makes these work

• They go out the same day, while the job's fresh.
• They use the customer's name, not a generic greeting.
• The link is last, so it's the easy next tap.
• None of them offer anything for leaving a review. Google bans every kind of incentive, and the ACCC treats an undisclosed one as misleading.
• They all go to every customer, not just the ones you think were happy. Asking selectively is against Google's rules too.

Where your link comes from

Every template needs your Google review link. Get it from your Business Profile under Read reviews, then Get more reviews. The full steps, including a printable QR code, are in How to find your Google review link and make a QR code.

Send it without doing it by hand

Typing one of these out after every job works until you're three jobs deep and forget the first one. TapBook sends a review request automatically when you mark a job complete, using your Google review link, to every customer, once. See how it works.