What does each request carry?

The customer's name, mobile and email, their car's rego, make, model, year and odometer, the drop-off time for a booking, the job type with the service's name, and everything else they told you in the note.

Why doesn't a moved booking move in MechanicDesk?

MechanicDesk doesn't let other apps change a request once it's sent. TapBook's log on Settings says what moved and to when, so you can change it there. Read the MechanicDesk guide.

What happens to bookings made before I connect?

They stay in TapBook. Only new bookings go to MechanicDesk.

Do phone assistant bookings go to MechanicDesk too?

Yes. Every booking and request goes the same way, wherever it came from: the booking page, Google, your website, the phone assistant or your team.

No. The MechanicDesk connection is on every plan at no extra charge. See pricing.

MechanicDesk integration

Every booking, a request in MechanicDesk.

Customers book from Google, your website or a text after a missed call. TapBook sends each one to your Online Booking Requests in MechanicDesk, with the customer and their car, ready to accept.

Preview your booking page Read the setup guide

Included on every plan · No lock-in contract

TapBookNew booking

Logbook service

Tue 21 Oct, 8:00 am

Liam Walsh

Toyota Corolla · 1AB 2CD

Sent to MechanicDesk

Booking requestTo accept

Logbook service · Liam Walsh

Drop-off Tue 21 Oct, 8:00 am

Job type: Logbook service

What goes across

Each booking reaches MechanicDesk within a minute. MechanicDesk doesn't let other apps change a request once it's sent, so a move or cancel is yours to make there too.

In TapBookIn MechanicDesk

A booking with a timeA booking request with the drop-off time, the customer and their car
A quote request, call-back or enquiryA booking request with no time, such as Quote request: Repairs
The service matches a job typeThe request names that job type
The booking moves or is cancelledNothing. TapBook's log says what to change in MechanicDesk

Connected in about five minutes

1
Copy your booking link
In MechanicDesk, open Settings, Workshop Details, Online Booking, turn it on, and copy the link.
2
Email it to us
Send the link to hello@tapbook.au, and tell us which business it's for.
3
We test it with you
We connect it and send a test booking, so you see it arrive in your Online Booking Requests.

The MechanicDesk guide shows where the link is, and what each request carries. Read the MechanicDesk guide

Safe with your jobs

TapBook adds the booking. Your team runs MechanicDesk.

How your office works in MechanicDesk doesn't change. TapBook only touches what it made, and only while nobody else has.

Each booking arrives as a request. You accept it, and MechanicDesk adds it to your diary.
MechanicDesk matches the customer and their car when you accept, as it does for any online booking.
TapBook never changes or cancels anything in MechanicDesk.

MechanicDesk integration FAQ

No. MechanicDesk keeps running your diary, jobs and invoices. TapBook takes the bookings in and sends them across, and you accept them in MechanicDesk as you do now.