Online bookings that land in ServiceM8
TapBook takes bookings from your website, your Google listing and the calls you can't get to, and each one becomes a scheduled work order in ServiceM8 with its client. How you run jobs in ServiceM8 doesn't change.
No lock-in contract
- Works with
- Booking page, AI Agent
- Set up by
- You, with an API key, or us
- Cost
- Included on every plan
- Built for
- Trades and home services
TapBook takes the bookings. ServiceM8 runs the jobs.
ServiceM8 runs your jobs, quotes and invoices. TapBook is the front of house before it: the booking page customers use, the texts that confirm and remind, and the assistant that answers when you're on the tools.
TapBook finds the client in ServiceM8 by email, then by mobile, and adds them if they're new. The job goes to the staff member the booking is with, or the person you choose. Nobody types a booking in twice.
Connecting takes one Full Access API key from ServiceM8's settings, pasted on Settings. Send it to us instead and we'll connect it for you.
How it works
Step 1
The customer books
From your website, your Google listing, or the link the assistant texts after a missed call. They pick a real time, or ask for a quote.
Step 2
TapBook confirms and reminds
The customer hears straight away by email, and by text on Premium. Reminders go out before the visit on their own.
Step 3
ServiceM8 gets a work order
A work order is scheduled at the booking's time, with the right staff member. Quote requests and call-backs come in as quotes.
Why businesses on ServiceM8 add TapBook
Booked before they look elsewhere
Customers pick a service and a real time in about a minute, on a page in your colours.
The booking pageYour website keeps the customer
A Book online button opens the form over your site, so nobody leaves to book.
The Website buttonBookings from Google
Book online on your Google Business Profile takes customers straight to your times.
Google Book OnlineMissed calls still book
The assistant answers when you can't and texts your booking link before they ring the next business.
After-hours answering
Keep ServiceM8. Put TapBook in front of it.
ServiceM8 runs the jobs
- Jobs and the schedule
- Quotes and invoices
- Clients and job history
- Your team's day
TapBook brings the bookings in
- A booking page on Google and your website
- After-hours answering with the 24/7 AI Agent
- Two-way texts with customers
- Confirmations, reminders and review requests
ServiceM8 integration FAQ
Yes. Every booking becomes a scheduled work order in ServiceM8, and every quote request, call-back or enquiry becomes a quote, with its client. When the booking moves in TapBook, the schedule moves. When it's cancelled, the job is marked unsuccessful and comes off the schedule.
No. ServiceM8 keeps running your jobs, quotes and invoices. TapBook takes the bookings in and sends them across, so the way your team works in ServiceM8 stays the same.
In ServiceM8, open Account, Settings, API Keys, and add a Full Access key. Paste it on Settings and choose who new jobs go to. Or email it to hello@tapbook.au and we'll connect it. Read the ServiceM8 guide.
A booking whose team member has the same name as someone in ServiceM8 goes to them. The rest go to the person you choose on Settings.
Yes. Every booking and request goes the same way, wherever it came from: the booking page, Google, your website, the phone assistant or your team.
No. The ServiceM8 connection is on every plan at no extra charge. See pricing.
More ways TapBook connects
Using something else? Send each booking to any app through Zapier or Make, with webhooks.
Turn missed calls into bookings.
Preview your booking pageJAX Tyres & Auto Narre Warren
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