Plans and billing

Billing is where an owner sees the plan, what Stripe will charge, and the tax invoices. Staff do not have this page, and nothing on their screens says Billing.

Open Billing. The title is Billing, with the business name under it. On a phone it is under More, after Settings. Owners of a paused business can still open it.

The first card is Your plan. The Plan row is the plan's name, then billed monthly or billed yearly, such as Pro, billed monthly. A pilot reads the plan's name and free pilot. It reads None once a plan or a pilot has ended.

Each plan adds to the one before. The prices below are a month, before GST. On Which plan do you want? the price is shown as dollars a month, plus GST, or a year, plus GST. Amounts Stripe charges include GST.

1. Starter is $99 a month. Its line is Take bookings from Google and your website.
2. Pro is $149 a month. Its line is Text customers from one screen.
3. Front of house is $249 a month. Its line is Calls you can't take are answered for you.

Billed is Monthly, or Yearly, save 20%.

The first time the business goes live, the trial is 14 days. On Your plan the sentence starts Free until the end date. It then says your first charge, including GST, is on that date. Cancel before then and you won't be charged.

On Pro it adds Texts and your TapBook number start with your first payment. On Front of house it adds Texts, your TapBook number and the phone assistant start with your first payment.

Those two plans also show Start my plan now. The title is Start, the plan name, and now? The line says TapBook will charge the amount including GST today, to the card ending in those digits, or your card until Stripe has sent the card. Texts start straight away. Front of house says texts and the phone assistant start. Choose Keep the free trial, or Start and pay the amount. TapBook then says the plan has started. Texts are on. If the bank wants you to confirm the payment, Stripe's page for that invoice opens instead.

While you are still in the trial, Change plan happens at once. TapBook says You're now on the plan, and Still free until the date.

Change plan opens Which plan do you want? Set Plan (Starter, Pro or Front of house) and Billed. Choose Keep and the current plan name, or Switch to the new one. If the plan and the billing have not changed, Switch to cannot be pressed.

After the trial, that button opens Stripe. Stripe shows what you will pay today, with anything left over from this plan taken off, before you confirm. Closing Stripe changes nothing.

Moving from Pro or Front of house to Starter says texts stop straight away and customers get emails instead, and so do Google review requests and reminders to finish a booking. The business keeps its TapBook number for 30 days. In the trial, before texts have started, it says Starter has no texts, Google review requests or reminders to finish a booking.

Leaving Front of house after the trial says The phone assistant stops answering. If your phone diverts calls to your TapBook number, stop that first under Settings, Phone assistant, or those callers hear that you can't take their call.

Cancel plan asks Cancel your plan? In the trial it says your free trial ends on the date and you won't be charged. After the trial it says your plan ends on the date, when what you've paid for runs out. Yearly plans aren't refunded.

Then: after that, your booking page shows your phone number instead of the form, and only owners can log in. Your bookings, customers and settings are kept. Pro and Front of house add that the business keeps its TapBook number for 30 days after.

Why are you cancelling? (optional) lists Too expensive, Missing something I need, Moving to another product, Not getting enough bookings and Something else. Choose Keep my plan, or Cancel plan.

TapBook says Your plan ends on the date. The card then says the plan ends on that date, everything keeps working until then, and after that the booking page shows your phone number instead of the form. Keep my plan on the card says Your plan carries on.

These two cards show only after the business has paid through Stripe. A free pilot, or a business that never paid, does not get them.

Payment lists Card (for example Visa ending 4242, expires 08/28) and Tax invoices to. Update card and Billing details each open Stripe's page, which comes back to Billing.

Invoices says Tax invoices from TapBook, GST included. The columns are Date, Number, Amount and Status: Paid, Due, Not paid or Void. Download opens that invoice's PDF. All invoices opens Stripe's list. With none yet, it says No invoices yet. The first comes on the date.

If Stripe does not answer, the card says Stripe didn't answer. Reload the page to try again.

A free pilot says the business is on a free pilot with that plan's features. When TapBook is taking payments, it adds Choose a plan whenever you're ready to pay, and the button Choose a plan. That asks Which plan do you want? and says There's no free trial this time: you pay the amount including GST today, then every month or every year. Not now closes it. Continue to payment opens Stripe.

If TapBook paused the business, the sentence is that it is paused, and Email hello@tapbook.au to start it again. There is no plan button. Write to hello@tapbook.au.

If payments failed, the plan ended, or the free pilot ended, the card says your bookings, customers and settings are all kept, and the button is Choose a plan.

If the business is not on a plan and was never a pilot, it says the business isn't on a plan. Email hello@tapbook.au and we'll sort it out.

A payment that did not go through, while Stripe is still trying, says Your payment of the amount didn't go through. Pay it now, or update your card, to keep the business live. The buttons are Pay the amount now, which opens Stripe's page for that invoice, and Update card.

Changing plans is paused for now. Email hello@tapbook.au. Or We couldn't change your plan. Try again in a minute. Reload the page and try again means the page was out of date.

Your bank declined the payment. Update your card, then try again. If Stripe's page will not open: We couldn't open Stripe. Try again in a minute.