How TapBook works

Customers book you from Google, from your website, or from the link to your booking page. Each booking lands in the inbox, for you and your team. Quick start takes you from your first log-in to that page.

Customers reach the same booking page in three ways.

1. From Google. They use Book online on your profile in Search or Maps. In the inbox the booking is marked Google. See Add your booking link to Google.
2. From your website. A button, such as Book online, opens the form over your site. The booking is marked Website button, or Website form when the form sits in the page itself. See The Book button for your website.
3. From your booking link. Anyone with the link opens the page TapBook hosts for you. The booking is marked Booking link. See Your booking page.

A quote request or a call-back waits in the same inbox.

Owners set the services, the hours, and the page customers see.

1. Open Booking page. The title is Booking page, and the line under it is What customers see when they book.
2. Open Services and check what customers can book. See Services and extras.
3. Open Hours and check the days you take bookings. See Opening hours and closures.
4. Notice, how far ahead, and whether a booking is confirmed straight away are set on each location. See When customers can book.

Staff can open the booking page and copy the link. The page says Only owners can change the booking page.

Everyone who can log in has Inbox, Calendar, Customers, Booking page and Insights in the sidebar.

Inbox is titled Inbox, with the line New bookings, quotes and call-backs. Calendar and Add booking sit at the top. Until the first booking, the heading is No bookings yet, then Bookings, quote requests and call-backs land here as soon as customers send them.

Staff logins says staff get the inbox, calendar and customers. Owners also get Settings. Staff do not see Settings. See Staff logins and roles.

On a phone the same places sit along the bottom, and Booking page is labelled Page. Settings is under More.

You confirm, move or cancel a booking from the inbox or the calendar. See Confirm, move and complete bookings and The calendar.

That is normal before anyone books. Share the booking page, then look again. Owners can choose Invite your team on the empty inbox. It opens Settings.

You are signed in as staff. Ask an owner to make the change, or to change your role. If the business is paused, staff cannot log in at all. See Troubleshooting.